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Once your return is received and inspected, here's how and when your refund is processed.
After we receive your returned item, our team inspects it within 2 business days to confirm it meets the return conditions.
Cash-on-delivery orders are refunded via bKash, Nagad, or bank transfer to the account you provide. Orders paid online are refunded to the original payment method.
Once approved, refunds are issued within 3-7 business days. Mobile financial service transfers are usually faster than bank transfers.
If only part of your order is returned, or an item shows signs of use beyond inspection, we may issue a partial refund and let you know the reason beforehand.
Original delivery charges are refunded only when the return is due to our error. For change-of-mind returns, delivery charges are non-refundable.
If it's been longer than 7 business days since your refund was approved, message us on WhatsApp or call our hotline and we'll look into it right away.