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We want you to be happy with every order. If something isn't right, you can return it under the terms below.
You can request a return within 3 days of receiving your order. Items must be unused, unwashed, and in their original packaging with tags attached.
Most items are eligible for return if they arrive damaged, defective, or different from what you ordered (wrong size, colour, or product).
Innerwear, earrings, and other personal-care or hygiene items cannot be returned once opened, unless they arrived damaged or defective. Pre-order items are confirmed at the time of booking and are not eligible for change of mind returns.
Message us on WhatsApp or call our hotline with your order number and photos of the item. We'll confirm the pickup or drop-off details and guide you through the next steps.
If the return is due to our error (wrong or damaged item), we cover the return shipping cost. For change-of-mind returns, the customer covers the courier charge both ways.